IT Sign in

Terms of Service

Last updated: July 25, 2026

1. The provider

These Terms of Service ("Terms") govern the use of the Onboarding platform and are entered into between the customer and:

Orientia Società a Responsabilità Limitata Semplificata
Registered office: Via Nazionale 79, 81028 Santa Maria a Vico (CE), Italy
Tax code / VAT number: 04966350615
REA: CE-369813
Certified email (PEC): orientia@pec.it

("Orientia" or "the Company"). For any formal communication relating to this contract, the customer may use the PEC address above.

2. Subject matter

Orientia directly develops, operates, hosts and delivers, as sole provider, the software-as-a-service (SaaS) services made available through Onboarding, including account access, authentication, billing and payment processing, as well as the operational functionality the customer uses day to day. There is no third party responsible for the software component or for the service delivered: Orientia is directly and fully responsible, within the limits described in Section 8, for the service as a whole.

3. Scope and distinction between Business and Consumer customers

At the time of subscription, the customer declares their nature by selecting "Business / Professional" or "Private individual" in the purchase form. This choice determines which rules in Sections 13 and 14 below apply: customers acting in the course of their business, trade, craft or profession are qualified as Business customers; natural persons acting for purposes outside their professional activity are qualified as Consumers under applicable EU consumer protection law (as implemented, for Italy, by the Codice del Consumo, Legislative Decree 206/2005).

4. Acceptance of the Terms

The contract is concluded when the customer, during checkout, selects the consent checkbox "I have read and I accept the Terms of Service" — not pre-ticked, required for any type of customer (Business or Consumer). The system records the date, time, IP address and version of the Terms accepted, retaining this information as evidence of the agreement reached. Consumer customers additionally give, where applicable, a specific consent relating to the waiver of the right of withdrawal (Section 14).

5. Customer obligations

  • Provide truthful and up-to-date information at registration, including the correct declaration of Business or Consumer status.
  • Safeguard login credentials and be responsible for all activity carried out through the account.
  • Use the service in compliance with applicable law, not for unlawful, fraudulent purposes or purposes that infringe third-party rights.
  • Not assign, sublicense or resell access to the service to third parties without the Company's written authorization.
  • Promptly report any unauthorized use of the account of which the customer becomes aware.

6. Orientia's obligations

  • Develop, operate and deliver, with reasonable professional diligence, the SaaS service described in Section 2, including its access, authentication, billing and operational functionality components.
  • Process payments through the third-party payment processor Stripe, Inc., to which the necessary payment data is transmitted (see Section 17).
  • Promptly notify the customer of material changes to the service, pricing or these Terms (Section 20).
  • Provide a support channel for issues relating to account, billing, access and service operation.

7. License to use

Subject to payment of the amounts due and compliance with these Terms, Orientia grants the customer a license to use the service that is:

  • personal, limited to the account and to users authorized by the customer;
  • limited, to the purposes and functionality for which the service is provided;
  • revocable, upon termination of the subscription or suspension/closure of the account (Section 11);
  • non-exclusive, as Orientia may provide the same service to other customers;
  • non-transferable, except with the Company's written authorization.

The customer may not copy, modify, decompile, decode, reverse engineer, distribute, resell, sublicense or create derivative works from the software or any component of the service, except to the extent expressly permitted by mandatory law.

8. Limitation of liability and warranties

The service is provided without formal service level commitments (SLA) on uptime or support response times, except as may be separately agreed in writing. Orientia takes reasonable measures to keep the service available and secure, but does not guarantee that it will always be free of interruptions, errors or vulnerabilities.

To the maximum extent permitted by applicable law, Orientia's total liability towards the customer for any claim relating to the service is limited to the amount paid by the customer in the 12 months preceding the event giving rise to the claim, and excludes indirect damages, loss of profit, loss of data or goodwill. This limitation does not apply in case of willful misconduct or gross negligence, nor does it reduce rights that cannot be limited by law (in particular for the protection of Consumers, under mandatory EU/Italian consumer protection rules).

9. Service availability and maintenance

  • Orientia takes reasonable measures, consistent with industry practice, to ensure the availability and security of the service.
  • Scheduled interruptions may occur for maintenance, feature or corrective updates, or for security reasons; Orientia seeks to limit their duration and, where possible, to notify them in advance.
  • Unplanned interruptions may also occur due to technical failures, infrastructure malfunctions or other causes that cannot be scheduled.
  • The interruptions described above, if kept within reasonable limits as to duration and frequency, do not constitute a breach of contract by Orientia.

10. Backup and data retention

  • Orientia performs automatic backups of the service's data on a daily basis.
  • Backups are retained for a variable period, determined according to the Company's internal policies, which may be changed over time without specific notice to the customer.
  • Backups exist solely for business continuity and disaster recovery purposes and do not constitute an archiving service available to the customer.
  • Restoration of individual data items accidentally deleted by the customer during ordinary use of the service is not guaranteed.
  • The customer remains responsible for maintaining its own security copies of data it considers important, in addition to the backups performed by Orientia.

11. Account suspension and termination

Orientia may suspend, temporarily or permanently, or close the customer's account, including without prior notice where circumstances so require, in the following cases:

  • non-payment of amounts due;
  • unlawful use of the service;
  • breach of these Terms of Service;
  • attempts at unauthorized access, reverse engineering, or other activity that compromises or endangers the security of the service;
  • fraudulent or abusive activity;
  • compliance with legal obligations or orders from competent authorities.

Suspension or closure of the account due to a breach of these Terms does not give rise to any refund, including partial refund, of amounts already paid.

12. Discontinuation of the service

Orientia may permanently discontinue one or more of the SaaS services offered through the platform, giving affected users reasonable advance notice by email or other suitable means, except in cases of force majeure (Section 18) or legal obligations requiring immediate discontinuation.

13. Business customers (B2B)

  • The statutory right of withdrawal reserved to Consumers under EU consumer law does not apply to Business customers.
  • Subscriptions are non-refundable, except in cases of billing error, duplicate charge, or a different decision made at the Company's discretion (see Section 15).
  • The customer may cancel the subscription at any time. The service remains active and available until the end of the already-paid billing period; no refunds are issued for the unused remainder of that period.

14. Consumer customers (B2C)

  • Consumers have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason, under the applicable EU consumer protection rules on distance contracts.
  • As this is digital content/service not supplied on a tangible medium, the right of withdrawal is lost if the Consumer expressly requests immediate activation of the service at the time of purchase and acknowledges the resulting loss of the right of withdrawal. This request and acknowledgement are made through an explicit, non pre-ticked consent checkbox at checkout, separate from the general acceptance of the Terms (Section 4), and are recorded with the date, time and technical reference of the request.
  • If the Consumer gives this consent, no refund is available for mere change of mind after the service has been activated.
  • If consent is not given, the ordinary statutory withdrawal rules apply.

15. Rules common to all customers

  • Subscriptions may be cancelled at any time from the customer portal.
  • Cancellation stops automatic renewal; the service remains available until the end of the already-paid period.
  • No partial refunds are issued for unused subscription periods.
  • A refund is nonetheless considered in the following cases: billing error; duplicate payment; inability to provide the service due to the Company's fault; other cases expressly required by applicable law.
  • Non-use of the service by the customer does not give rise to any refund.
  • Cancelling the account does not automatically trigger a refund.
  • The Company reserves the right to grant exceptional refunds at its own discretion, without this constituting a binding precedent for future cases.

16. Service malfunctions

If the service is not substantially delivered due to the Company's fault, the customer may be entitled to the remedies provided by applicable law, including: restoration of the service, price reduction, refund, or termination of the contract, depending on the severity and nature of the malfunction.

17. Payments

  • Payments are processed through the payment processor Stripe, Inc.
  • Orientia does not store the customer's full payment card data, which is handled directly by Stripe under its own security standards (PCI-DSS).
  • Subscriptions renew automatically at the end of each billing period, unless cancelled by the customer as described in Section 15.
  • In case of non-payment, Orientia may suspend delivery of the service until the customer's account is brought current, without prejudice to Section 11.

18. Force majeure

Orientia is not liable for delays, failures to perform, or interruptions of the service caused by events or circumstances beyond its reasonable control, including, without limitation: Internet connectivity outages; unavailability of data centers or cloud infrastructure providers; particularly severe cyberattacks; natural disasters; strikes; armed conflicts; and orders or measures issued by public authorities. In such cases, Orientia will use reasonable efforts to restore the service as soon as reasonably possible.

19. Intellectual property

The Onboarding trademark and all of Orientia's trademarks, logos, materials and software components remain the exclusive property of the Company. Subscribing to the service does not transfer to the customer any intellectual property rights, but only the license to use the service described in Section 7.

20. Processing of personal data

Orientia processes, as Data Controller, the data necessary to manage the account, billing and delivery of the service (name, email, address, tax data, payment data, and operational data entered by the customer while using the service). Payment data is processed through the processor Stripe, Inc., which acts as a data processor for that purpose. For more details on the processing carried out by Orientia, see the Privacy Policy.

21. Changes to the Terms

Orientia may amend these Terms to reflect changes in the service, applicable law, or its operating practices. Material changes are communicated to the customer by email with at least 30 days' notice before the effective date. A customer who continues to use the service after that date is deemed to have accepted the changes; a customer who does not accept them may cancel the subscription before the effective date, under Section 15, without any additional cost for declining the changes.

22. Governing law and jurisdiction

These Terms are governed by Italian law. For Business customers, any dispute relating to this contract is subject to the exclusive jurisdiction of the Court of Santa Maria Capua Vetere. For Consumer customers, the mandatory jurisdiction of the Consumer's place of residence or domicile remains unaffected, under applicable EU/Italian consumer protection rules.

23. Severability

If any provision of these Terms is held invalid, unlawful or unenforceable by a competent court, such invalidity or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect. The parties shall, where possible, seek to replace the invalid provision with a valid one that most closely reflects the original economic and legal intent.